Shipping policy

At Vylos, we are completely committed to providing a clear, reliable, and transparent shipping experience for our customers in the United States. We strive to ensure that your order reaches you safely and strictly on time.

Shipping Destination
We currently ship exclusively to the United States (US). Please note that orders placed for delivery outside the US will not be processed at this time.

Shipping Costs
We are proud to offer 100% Free Shipping on all orders delivered within the United States. There are absolutely no hidden fees or minimum order requirements.

Delivery Timelines
We work hard to process and dispatch your order as quickly as possible. Our delivery timeline is divided into two transparent stages:

1. Order Processing Time (Handling)

  • Time: 1 – 2 Business Days (Monday to Friday).
  • Order Cutoff Time: 5:00 PM (EST).

(Note: Orders placed after 5:00 PM EST, or on weekends and public holidays, will begin processing on the next business day.)

2. Shipping Time (Transit)

  • Time: 4 – 6 Business Days (Monday to Friday).
  • Carrier: We ship using reliable carriers like FedEx to ensure the safe delivery of your items.
  • Total Estimated Delivery Time: 5 – 8 Business Days from the moment you place your order.

Order Tracking
Yes, we provide real-time tracking for every order. Once your order has been successfully dispatched from our facility (usually within 1-2 business days), you will receive an automated email confirmation containing your unique tracking number. You can use this number on our website to monitor your shipment from dispatch straight to your front door.

Duties and Taxes
For our customers located in the United States, there are absolutely no additional duties, taxes, or hidden customs fees to pay upon delivery. The price you see at checkout is the final price you pay.

Lost or Delayed Packages
In the rare event that your package is delayed significantly beyond our estimated delivery time, or if you suspect it may be lost, please contact our support team immediately. We will work directly with the shipping carrier to locate your package and resolve the issue for you as quickly as possible.

Contact Us
If you have any questions regarding our shipping policy, need to update your address before dispatch, or want to check the status of your order, please contact us at: